Terms of Service
Read the Bookme Online terms of service governing the use of our booking platform.
Throughout this document, 'Bookme Online', 'we', 'us', and 'our' refer to Bookme Online, a scheduling platform operating under the laws of Cabo Verde. 'You' refers to any person or business who accesses or uses the Bookme Online website and applications (the 'Platform'), whether as a Client, a Professional, or a Business Owner.
By creating an account or otherwise using the Platform, you agree to be bound by these Terms of Service ('Terms'). Please read them carefully. If you do not agree to these Terms, you must not access or use the Platform.
You must be at least 18 years old and have the legal capacity to enter into a binding contract to create an account or use the Platform. The Platform is not directed at, and we do not knowingly collect personal data from, anyone under 18 years of age. If we become aware that an account has been created by, or contains personal data of, someone under 18, we will suspend or terminate that account. If you register a Professional or Business Owner account on behalf of a company, you confirm that you are authorized to act on that company's behalf and to bind it to these Terms.
To use most features of the Platform you must register an account. You agree to provide accurate, current, and complete information (such as your name, email address, and phone number) and to keep it up to date. Depending on the abilities enabled on your account, it may act as a Client, a Professional, a Business Owner, or a combination of these roles.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately at support@bookmeonline.app if you suspect any unauthorized use of your account.
Bookme Online is a scheduling marketplace with three types of accounts:
- Clients search for Professionals and businesses, and book appointments for the services listed on the Platform.
- Professionals create a profile, list the services they offer (name, description, price, and duration), and manage their availability so Clients can book them.
- Business Owners manage one or more companies and workplaces, publish services, and may hire or remove Professionals as employees of a workplace.
After an appointment, Clients may leave a rating for the Professional or workplace they booked.
Bookme Online provides the technology that lets Clients discover and book appointments with Professionals and Business Owners. We are not a party to any service agreement formed between a Client and a Professional or Business Owner, and we do not perform, supervise, or guarantee the services listed on the Platform.
Professionals and Business Owners are solely responsible for the accuracy of their listings, for holding any license, qualification, or insurance required to lawfully perform their services, and for the quality, safety, and outcome of the services they render. Unless expressly stated otherwise, Bookme Online does not verify professional credentials or licenses and does not endorse any Professional or Business Owner.
Any dispute relating to a booked service (including price, quality, cancellation, no-show, or refund) is between the Client and the Professional or Business Owner involved. We may assist in good faith but have no obligation to mediate, arbitrate, or compensate for such disputes.
Availability, pricing, duration, and cancellation or rescheduling terms for a service are set by the Professional or Business Owner offering it and are displayed at the time of booking. You are responsible for reviewing these terms before confirming an appointment. Failing to attend a booked appointment or cancelling late may be subject to the individual Professional's or Business Owner's own policy. We may send you booking confirmations, reminders, and other administrative notifications by email in connection with your appointments.
Certain features for Professionals and Business Owners are offered through paid subscription plans, billed and processed through Stripe. By subscribing, you authorize us, through Stripe, to charge your chosen payment method on a recurring basis until you cancel. Subscriptions renew automatically unless cancelled before the next renewal date through your account settings or by contacting us.
We do not collect or store your full card details; these are processed and stored directly by Stripe under its own terms and applicable PCI-DSS security standards.
Subscription fees are subject to change. Where we increase fees for an existing subscription, we will give you reasonable advance notice (at least 30 days) before the change takes effect. Except where required by law or expressly stated otherwise, subscription fees already paid are non-refundable.
You agree not to use the Platform:
- For any unlawful purpose, or to solicit others to perform or participate in unlawful acts;
- To violate any international, national, or local law or regulation;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
- To submit false or misleading information, create fake bookings, or post fake ratings or reviews;
- To impersonate another person, business, or Professional;
- To upload or transmit viruses, malware, or any code of a destructive nature;
- To collect or harvest the personal information of other users;
- To spam, phish, spider, crawl, or scrape the Platform; or
- To interfere with, disrupt, or attempt to circumvent the security features of the Platform.
A breach of this section may result in suspension or termination of your account. You may use the Platform only as permitted by applicable law, including any applicable export control laws.
Your profile information, bio, profile picture, cover photo, company logo, service descriptions and images, ratings, and any messages or feedback you submit through the Platform ('Content') remain yours. By submitting Content, you grant Bookme Online a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display it solely to operate and promote the Platform (for example, showing a Professional's profile and services to Clients). You represent that you have the necessary rights to submit your Content and that it does not violate any third-party right or applicable law. We may remove Content that violates these Terms.
The Platform, including its design, software, and trademarks (including 'Bookme Online' and our logos), is owned by us or our licensors and is protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use our trademarks or branding without our prior written consent.
We rely on third-party providers to operate the Platform, including:
- Stripe: to process subscription payments;
- Google Analytics: to measure how the Platform is used, with your consent;
- Mapping and address services (OpenStreetMap map images and Esri address search) to locate and display workplace addresses; and
- Social sign-in providers (Google, Facebook, Apple), if you choose to register or log in through them.
Your use of these third-party services is subject to their own terms and privacy policies, which we do not control. We are not responsible for their content, availability, or practices.
We do not guarantee that your use of the Platform will be uninterrupted, timely, secure, or error-free, or that any results obtained through the Platform will be accurate or reliable. The Platform is provided 'as is' and 'as available', without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You expressly agree that your use of, or inability to use, the Platform is at your sole risk.
To the fullest extent permitted by applicable law, Bookme Online, its directors, officers, employees, affiliates, agents, contractors, and licensors shall not be liable for any indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, or loss of data, arising from your use of the Platform or any service booked through it, or from the acts or omissions of any Professional or Business Owner. Because some jurisdictions do not allow the exclusion or limitation of liability for certain damages, some of the above limitations may not apply to you, and in such cases our liability shall be limited to the maximum extent permitted by applicable law.
You agree to indemnify, defend, and hold harmless Bookme Online and our affiliates, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party, including any Professional or Client involved in a booking you made or accepted.
We may suspend or terminate your access to the Platform, with or without notice, if you breach these Terms, misuse the Platform, fail to pay applicable subscription fees, or if required to do so by law. You may close your account at any time through your account settings or by contacting us. Sections of these Terms that by their nature should survive termination — including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Governing Law — will continue to apply after your account is closed.
These Terms are governed by the laws of Cabo Verde, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Platform shall be submitted to the competent courts of Cabo Verde, except where a mandatory consumer-protection law of your country of residence entitles you to bring proceedings before your local courts. Nothing in this section limits any non-waivable statutory right you may have under the law of your country of residence, including under EU, Brazilian, or California consumer or data-protection law.
We may revise these Terms from time to time. If we make a material change, we will update the 'Last Updated' date and take reasonable steps to notify you, such as by email or an in-app notice, before the change takes effect. Your continued use of the Platform after a change takes effect constitutes your acceptance of the revised Terms.
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be severed from these Terms. Such a determination will not affect the validity or enforceability of any remaining provisions.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy and Cookies Policy, constitute the entire agreement between you and us regarding your use of the Platform, superseding any prior agreements, communications, or proposals, whether oral or written.
Questions about these Terms can be sent to support@bookmeonline.app.
Acceptance
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.